Privacy Policy

INTRODUCTION

Towne Storage (“Company,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://www.townestorage.com, use our services, or interact with us in any way.

This website uses integrated software components and services provided by Cubby Enterprises, Inc. for storage unit management, reservations, and customer communications. For information about how Cubby Enterprises, Inc. handles data collected through these integrated services, please see their privacy policy at https://www.cubbystorage.com/privacy-policy.

By using our website or services, you consent to the collection and use of your information in accordance with this Privacy Policy. If you do not agree with this Privacy Policy, please do not access or use our services.

INFORMATION WE COLLECT

Personal Information You Provide

We collect personal information that you voluntarily provide when you:

This information may include:

Information We Collect Automatically

When you visit our website, we automatically collect certain information about your device and browsing activity, including:

Information from Third Parties

We may receive information about you from:

HOW WE USE YOUR INFORMATION

We use the information we collect to:

Provide Services

Communications

Business Operations

Marketing and Advertising

TEXT AND PHONE COMMUNICATIONS

Consent to Receive Communications

By providing your phone number to us, you are providing express written consent to receive communications from us at that number. We may contact you via:

Types of Communications

Transaction Communications (No Opt-Out Available):

You will receive essential communications related to your storage account, including:

Promotional Communications (Opt-In Required):

With your separate consent, you may receive promotional messages including:

Message Frequency and Timing

Opt-Out Instructions

For Promotional Messages:

For Transactional Messages:

You cannot opt out of transactional messages while you maintain an active account with us, as these are necessary for account management and security.

Message and Data Rates

Standard message and data rates may apply based on your mobile carrier’s plan. We do not charge for text messages, but your carrier may. Contact your mobile provider for details about your messaging plan.

Carrier and Service Provider Information

Text messages are sent through Twilio, a third-party communication service provider. By consenting to receive text messages, you acknowledge that:

Communication Consent Management

You can update your communication preferences at any time through your online account. Consent is specific to the phone number provided – if you change numbers, you must provide new consent. We will honor opt-out requests within 10 business days. Opting out of promotional messages does not affect necessary account-related communications.

Phone Call Recording

Phone calls to and from our facility may be recorded for quality assurance, training purposes, and to maintain accurate records. By calling us or accepting our calls, you consent to such recording.

HOW WE USE YOUR INFORMATION

We may share your information with:

Service Providers

Business Partners

Legal and Safety Requirements

We may disclose your information when required by law or when we believe disclosure is necessary to:

Business Transfers

In the event of a merger, acquisition, sale of assets, or bankruptcy, your information may be transferred to the successor entity.

DATA SECURITY

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

YOUR RIGHTS AND CHOICES

Access and Correction

You have the right to access, update, or correct your personal information. You can:

Communication Preferences

You can control how we communicate with you:

Account Deletion

You may request deletion of your account and personal information, subject to:

California Privacy Rights

If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA), including:

To exercise these rights, please contact us using the information provided below

COOKIES AND TRACKING TECHNOLOGIES

We use cookies and similar technologies to:

You can control cookies through your browser settings. However, disabling cookies may limit your ability to use certain features of our website.

CHILDREN’S PRIVACY

Our services are not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.

INTERNATIONAL TRANSFERS

Your information may be transferred to and processed in countries outside your residence. We ensure appropriate safeguards are in place to protect your information in accordance with applicable privacy laws.

CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time. When we make changes, we will:

We encourage you to review this Privacy Policy periodically to stay informed about our privacy practices.

CONTACT INFORMATION

If you have questions about this Privacy Policy or our privacy practices, please contact us:

Towne Storage

Address:
527 E Pioneer Rd.,
STE 240, Draper UT, 84020

Phone:
385-308-2011

Email:
contact_us@townestorage.com